ICT Services – Empowering Digital Transformation

At Mekdela Amba University, our ICT Services Division is dedicated to delivering cutting-edge technological solutions that drive efficiency, security, and innovation. Our operations are strategically organized into six specialized teams, each with a clear focus and deep expertise.

Our ICT Teams

1. ICT & Infrastructure Team

Ensures stable, secure, and high-performance network infrastructure including servers, data centers, and connectivity solutions. Reach out
The Team Leader
Mr. Muluken Tariku, Email: muluken.tariku@mkau.edu.et, Cellphone: +251930614160

2.Network Administrator Team

Focused on the configuration, monitoring, and management of network systems, including routers, switches, firewalls, and VPNs. They ensure constant connectivity, network performance optimization, and secure access across the organization.
Team Leader
Mr. Mesud Muhie, Email: mesud.muhie@mkau.edu.et,Cellphone:+251914340704

3.Software Development Team

Builds, customizes, and supports web and desktop applications tailored to meet user and organizational needs. The agile development process ensures rapid delivery of efficient and user-friendly software solutions.
You Can Reach Out to Team Leader:
Mr. Yasin Arega, yasin.arega@mkau.edu.et, Cellphone: +251963636306

4.Computer Maintenance & Helpdesk Team

Acts as the first point of contact for IT-related issues. This team provides timely support, troubleshooting, and technical assistance to ensure minimal downtime and smooth operations for all users.
Contact the Team Leader Using
Mr. Mekash Alemu, mekash.alemu@mkau.edu.et,cellPhone:+251935254343
you can request your inquiries using helpdesk Portal too: Mekdela Amba University Helpdesk Service

5.Electronic Teaching & Learning Team

Supports digital education initiatives by managing e-learning platforms, instructional technologies, and content delivery systems. They work closely with educators to enhance teaching and learning through innovative digital tools and practices.
Contact Details: Mr. Abdurehim Mohammed, E-Learning Officer abdurehim.mohammed@mkau.edu.et, Cellphone: +251912140501

6.System Administration Team

Oversees the installation, configuration, and maintenance of operating systems, enterprise applications, user account management, and server performance over 24/7 days. This team ensures systems are stable, secure, and optimized for organizational needs.
Contact Details: Mr. Demeke Bamilaku, System Administrator Email:demeke.bamilaku@mkau.edu.et,Cell Phone: +251930500188

With strong leadership and team collaboration, ICT Services is committed to enhancing the university’s digital ecosystem—creating a smarter, safer, and more connected academic community.

Message from the ICT Director

“Our mission is to provide a secure, scalable, and innovative digital environment that enhances the academic and operational excellence of Our university. We are committed to aligning technology with institutional goals, supporting faculty and students, and continuously improving the digital campus experience.”
[Mr. Abraham Belete A.]

Director of ICT